Style Adviser

Reports To: Store Manager

Division: Retail

 

Main Job Objective

Achieve sales goals and develop lasting relationships with clients. These initiatives are achieved by providing the highest level of customer service.

 

Sales Generation:

  • Meet personal and store sales goals
  • Assist in the tracking, monitoring, and communication of business results
  • Ensure all associates practice an elevated level of sales and service; lead by example.  Follow the brand handbook
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Ensure all sales related policies and procedures are maintained
  • Demonstrate an in-depth knowledge of the merchandise
  • Maintain a keen interest in the fashion industry and market trends

 

Customer Service:

  • Ensure all associates provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client books
  • Resolve all client problems and complaints quickly and effectively
  • Will maintain a positive and upbeat attitude at all times. Laughter is the best medicine.
  • Empower yourself…watch how it will empower others.

 

Operations:

  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Support and assist in register usage and maintenance
  • Properly execute all relevant register functions
  • Adhere to work schedule, inclusive of time and attendance
  • Participate in inventories

 

Merchandising/Visual:

  • Assist in the implementation and maintenance of all merchandising/ visual directives.  Partner with Store Manager and follow all direction per company standard
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure deliveries are properly processed in a timely manner
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goal