We want you to be 100% satisfied with your order. If you would like to make an exchange or return, please contact us via phone or email to receive a return authorization tracking number. Note: your return or exchange may be delayed if you do not contact us first. Please contact us via email firstname.lastname@example.org or phone 1-877-599-PINK (7465). Customer service hours are Monday - Friday, 9:30am - 6pm CST/CDT.DOWNLOAD A BLANK RETURN FORM.
If you would like to exchange an item for another color or size, please contact us via email email@example.com or call 1-877-599-PINK (7465) to ensure that the new item is available. Indicate your order number and what item you wish to exchange in your message. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note “exchange” on the return form. We will ship the exchange to you at our expense.
If you live near an Elaine Turner boutique, you may take your item directly to a retail store. Please print the emailed receipt and bring it with you.
Return via FedEx
Please fill out the enclosed return form and include it as well as the packing slip with the item you are returning. You may take your package to the nearest FedEx drop off location or contact FedEx directly in order to schedule a home pick-up. Use the enclosed pre-paid FedEx label or contact us to have a label sent via email.
If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise. No COD (Cash/Check on Delivery) packages will be accepted. Include a completed return form with the merchandise, otherwise processing will be delayed. Please package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Return at an Elaine Turner Boutique
If you wish to return your item directly to a retail store, you may visit any free standing Elaine Turner boutique (does not include Elaine Turner Outlet). Please print the emailed receipt and bring it with you, as well as the credit card you used to place your order. Contact us at firstname.lastname@example.org if you need a copy of the receipt emailed to you. We are not able to accept in-store returns for orders placed with PayPal at this time. Elaine Turner boutique locations.
Price adjustments can be made for full price merchandise marked down within 7 days of the date of purchase from ElaineTurner.com and Elaine Turner boutiques only. No price adjustments will be applied for previously purchased markdown product.
Elaine Turner Outlet Policies
Elaine Turner Outlet merchandise may not be returned. Merchandise may be exchanged within 30 days of the original purchase. Items purchased at an Elaine Turner Outlet may only be exchanged at an Elaine Turner Outlet Store with original receipt.
Items marked Final Sale may not be exchanged at any time. All jewelry sales are final sale.
Elaine Turner Outlet does not honor price adjustments. We will only accept exchanges for items that have not been worn, altered or washed. All tags must be attached. Footwear exchanges must be in the original condition.
If you have any questions or concerns, feel free to drop us a line. Customer service hours are Monday - Friday, 9:30am - 6pm CST/CDT.