We want you to be 100% satisfied with your orders. If you would like to make an exchange or return, please fill out the included return form and use your pre-paid FedEx label found inside your box to ship your product back to the Elaine Turner warehouse. Please take your package to the nearest FedEx drop off location or contact FedEx directly in order to schedule a home pick up. If you have any questions please contact us via email firstname.lastname@example.org or phone 1-877-599-PINK (7465).
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email email@example.com or phone 1-877-599-PINK (7465) to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
Tips on sending the perfect return package:
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1-877-599-PINK (7465) or e-mail us at firstname.lastname@example.org.
If you have any questions or concerns, feel free to drop us a line.