Returns & ExchangesWe want you to be 100% satisfied with your order, but if you are not, returning or exchanging an item is simple. Contact us via email customerservice@elaineturner.com or phone 1-877-599-PINK (7465). Please include the order number and reason for your return.
Damaged/Incorrect ItemsIf you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. ExchangesIf you would like to exchange an item for another color or size, please contact us via email customerservice@elaineturner.com or phone 1-877-599-PINK (7465) to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders). How to Return MerchandiseShip the merchandise securely wrapped, pre-paid and insured to:
ElaineTurner.com Tips on sending the perfect return package:
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1-877-599-PINK (7465) or e-mail us at customerservice@elaineturner.com. International ReturnsThe customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. Contact UsIf you have any questions or concerns, feel free to drop us a line.
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