Returns & Exchanges

We want you to be 100% satisfied with your order. If you would like to make an exchange or return, please fill out the included return form and take your package to the nearest FedEx drop off location or contact FedEx directly in order to schedule a home pick up. If you have any questions please contact us via email customerservice@elaineturner.com or phone 1-877-599-PINK (7465).

  • New, full price merchandise may be exchanged or returned for a full refund within 30 days of purchase.
  • Sale merchandise or discounted merchandise can be returned or exchanged within 14 days of the original purchase.
  • Items marked Final Sale may not be exchanged or returned at any time.
  • Price adjustments can be made for full price merchandise marked down within 7 days of the date of purchase.
  • We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition.
  • We do not refund shipping charges.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email customerservice@elaineturner.com or phone 1-877-599-PINK (7465) to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

How to Return Merchandise

Ship the merchandise securely wrapped, pre-paid and insured to:

ElaineTurner.com
Attn: Bergen Logistics Returns
7373 Westside Ave
North Bergen, NJ 07047

Tips on sending the perfect return package:

  • Send via FedEx or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Note your RA number on the package for proper and timely handling and processing.
  • Include a completed RA form with the merchandise. Otherwise processing will be delayed.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry, call 1-877-599-PINK (7465) or e-mail us at customerservice@elaineturner.com.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

If you have any questions or concerns, feel free to drop us a line.

Email
customerservice@elaineturner.com
Telephone
1-877-599-PINK (7465)