SHIPPING & RETURNS

At Elaine Turner, we hope you will be fully satisfied with your purchase, but if for any reason you are not, we are happy to assist with the return for a full refund.



HOW CAN WE HELP YOU?

CALL US at 1-877-599-PINK (7465)
EMAIL US at CustomerService@ElaineTurner.com
- or -
LIVE CHAT WITH US



Holiday Return Policy
To make your holiday shopping as worry free as possible, we are offering an extended return policy this season. The extended returns window will apply to all purchases made between November 25, 2014 and December 15, 2014. We will honor returns and exchanges for in store and online purchases through January 11, 2015. Any purchases made after December 15, 2014 will be subject to our standard return policy.

Returns
To complete a return, please contact Elaine Turner Customer Service via phone 1-877-599-PINK (7465) or email customerservice@elaineturner.com for a return authorization tracking number and pre-paid FedEx shipping label.

Return Policy
·New full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
·Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
·Sale merchandise discounted by 50% or more is considered final sale and cannot be returned or exchanged at any time.
·Only merchandise that is unworn, unaltered, unwashed, and in good condition with the original tags still attached can be returned.
·Footwear returns must be in the original condition with all original packaging intact.
·We only accept returns of merchandise purchased directly from Elaine Turner stores or elaineturner.com.
·We do not accept returns of merchandise purchased from the Elaine Turner outlet store.
·Shipping fees for returned merchandise are non-refundable unless a shipping error occurred.
·Monogrammed merchandise is considered final sale and cannot be returned or exchanged at any time.

Exchanges
To exchange a purchase, please contact Elaine Turner Customer Service via phone 1-877-599-PINK (7465) or email customerservice@elaineturner.com for a return authorization tracking number and pre-paid FedEx shipping label.

In-Store Returns
All items purchased from elaineturner.com can be returned to any Elaine Turner store, with the exception of the outlet location, free of charge.

Damaged Merchandise
Elaine Turner is not responsible for damages that occur during the care of an item, such as dry cleaning, washing, or wear. However, if you receive an item that is defective, damaged, or incorrect, please notify Elaine Turner Customer Service via phone 1-877-599-PINK (7465) or email customerservice@elaineturner.com within 5 business days of receiving the merchandise. Please keep the original box and packaging materials. A FedEx return label will be emailed for returning the merchandise. A replacement will be sent if available upon receipt with the condition that the returned merchandise has not been worn or washed and all tags remain attached.

US Shipping Rates
All US orders are shipped via FedEx and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

Domestic Shipping Costs and Methods

FedEx Ground FREE on orders over $150
FedEx 2 Day* $19.00
FedEx Standard Overnight* $45.00
APO/FPO & P.O. Boxes Not Available

*Expedited orders received after 1pm Central Time will not ship until the following business day.